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order policies and frequently asked questions
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How long will it take to deliver my order?
Details on shipping times, policies and tracking may be found
here.
Sales tax
If you reside in the state of Georgia an 8% sales tax will be applied to your
order. Orders delivered outside of Georgia and purchases made for resale (orders to the trade) will
not be charged tax. Trade credentials may be required.
Can I save a Victorian Lighting Shop project for review later?
Sure. There are two ways to save a project for further review:
The easiest method is to email a link to a shopping cart using the 'email this cart' button at the top right of the shopping cart screen.
Sometimes our emails get filtered. You may also simply make a note of the shopping cart number near the top of the shopping cart screen.
Enter this cart number in the search box at the top left of our home page to retrieve your shopping cart later.
Lost your password?
Forgotten account passwords may be retrieved here.
Order confirmations
Each completed order will be followed by a confirmation email which includes
your order number, confirmation of shipping address and an itemized list of
ordered components.
If you did not receive a confirmation email (perhaps due to an incorrectly entered email address or
bulk email filtering software), please contact us using
this form and we will resend or fax one to you.
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