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the victorian lighting shop return, exchange and refund policies
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RMA Numbers
Please do not attempt to return products without first receiving an important
RMA tracking number from The Victorian Lighting Shop.
RMA numbers must be requested within 14 days of merchandise delivery.
The RMA number should be written on the outer carton of the returned shipment to allow successful processing of any returned items.
Sorry, but without an RMA number we cannot accept a returned shipment and the shipment will likely be returned to sender.
Returned items should be returned within 15 days of receipt of an RMA number.
Return Policies
We will gladly accept for return any standard item that has not been installed, field-altered, bent, cut or otherwise rendered
to an unresellable condition. Unfortunately, non-standard items (items requiring customization
such as track heads with factory-installed extension stems or gold-plated items) or items cut to
custom lengths may not be returned.
Items should be returned in their original box / packaging or we cannot resell them.
Please repackage the products carefully. The Victorian Lighting Shop cannot be responsible
for damage to products incurred in the return shipping process. We recommend that you insure your packages with
the shipping provider. We regret that The Victorian Lighting Shop cannot pay return shipping.
At our discretion, promotional shipping costs applied to the original order may be deducted from the return
credit amount in addition to an industry-standard 20% restocking fee.
We regret that light bulbs may not be returned for credit due to their fragile nature.
Damaged or Incomplete Orders
Accidents happen...in the unlikely event that an order arrives incomplete or having been damaged during
shipping, please email customer care
or call us immediately for return instructions. The Victorian Lighting Shop will provide a
replacement or refund for your damaged, incomplete or incorrect order if the damaged item is reported
within 14 days.
Remember to keep the original packaging. You will need it to return the item
and FedEx / UPS may want to inspect the outer carton.
Product warranties
Although warranties vary slightly among our suppliers, in general
each manufacturer warranties that their products will be free from defects in
workmanship or materials. Each manufacturer will repair or replace products
discovered to have such defects for a period of one year from the time of sale.
Manufacturers will not be responsible for installation or shipping charges
incurred in the remedy process and light bulbs included with fixtures are not
covered.
Without exception, manufacturer warranties require that only compatible parts
(parts they sell) are used in the installation and operation of their systems.
Use of another party's transformer (for example) would render the warranty void.
Please
contact The Victorian Lighting Shop customer care
with questions about warranties from specific manufacturers.
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